Shipping & Returns
When shipping signs, we work hard to ship every order fast—often the same day received! Most orders, even large ones, ship in 1-3 business days. If you want to know exactly when the signs you ordered will ship, call us toll-free at 1-888-931-1793. You can also use the chart below to see how long a UPS Ground delivery takes to your state once it is shipped from our location in beautiful Carlsbad, California.
NOTE: UPS does NOT count weekends (Saturday or Sunday) in delivery times. Orders placed on Fridays with UPS Overnight Delivery will be delivered on the following Monday. To place an order with Saturday Delivery, call us at: 1-888-931-1793 for our shipping policy.
Expedited orders placed after 2pm ship the following day.
- We ship exclusively by UPS, and offer a full array of delivery options for shipping signs, from UPS Ground to UPS Next Day Air. (We cannot bill to Third Party UPS, Fedex, or other delivery service accounts.) The shipping cost options are viewable in the Shopping Cart when you click "Get Estimates".
- When your order is over $99.00--we will pay for your UPS Ground shipping to one address within the 48 States. If you need an order shipped to multiple addresses, you will need to place your order by phone: 1-888-931-1793. We will calculate shipping costs when you place the order. (There is a minimum order of $100.00 for shipping to Hawaii and
Alaska, plus shipping charges. Customers in HI and AK can place orders
by phone: 1-888-931-1793 from 8am to 4pm California time.) We do not ship to Canada.
- We strive to fulfill orders as quickly as possible. Often we are able to ship signs the same day they are ordered. Signs in stock will ship in 1-3 work days. Some signs are made-to-order and ship in 5-7 days. If you'd like to know how fast we can ship your order, just give us a call: 1-888-931-1793
- Please note that UPS cannot deliver to a P. O. Box. Please provide a street address when placing your orders.
Return Policy/Order Cancellation
Stock Sign Orders (excluding 5-7 work day ADA signs) >>>
- Products must be returned within 14 days of receiving your order for a refund less the service and restocking fees.
- Call Toll Free (1-888-931-1793) or email us (firstname.lastname@example.org) to let us know that you will be returning products.
- Customer will be responsible for the shipping costs to return products.
- Returned orders will be assessed a $5.00 service charge plus a 15% restocking fee. Service charge and restocking fee will be deducted from credit card used to place the order. Refund will be issued upon receipt of returned items.
- Refunds cannot be issued for Custom Orders or B Stock items. Custom Orders are, but not limited to, custom text entered and chosen by the customer.
Custom Sign Orders >>>
Custom orders cannot be canceled for a refund once production begins. Production begins with drawings and/or graphics work. Custom signs cannot be returned for a refund. Please be sure all proofs are accurate before approving them for manufacture. If an error is made by Stop Signs and More we accept the responsibility of producing a correct product at no additional cost.
ADA ( 5-7 Work Day) Tactile and Braille Signs >>>
ADA Signs requiring 5 - 7 days to manufacture cannot be canceled for a refund once production begins. In addition, the signs cannot be returned for refund.
Shipping Address For Returns >>>
STOP SIGNS AND MORE
2101 Las Palmas Dr. Suite A
Carlsbad, CA 92011
Truncated Dome Pads >>>
Truncated dome pads must be returned with 14 working days after receiving delivery. Customer is responsible for shipping the pads back to our distributor in Buffalo New York. There is a 15% restocking fee for the dome pads. Prior to shipping the pads, customer shall receive a Return Authorization Number (RA) to include with the shipment. Please send back any other items sent with pads such as silicone and hardware to receive full credit. It is advise to take photographs of the pallet(s) prior to shipping back. Please use original packaging such as tile corners to prevent damage during shipping.